Business Excellence Awards & Standards

Emirates Business Management International Consultants have been actively engaged with various Business Excellence Awards, in full support and partnership with the Government and Business Community, to initiate, promote and sustain Business Excellence in the region.

EBM is mainly engaged with the following Business Excellence Awards & Standards:

Dubai Service Excellence Scheme (DSES) Award
To promote, recognize and reward Excellence in the Customer Service Standards, the Department of Economic Development, Dubai, established Dubai Service Excellence Scheme (DSES) in the Year 2002.

The DSES is designed to gain customer's confidence and to make the experience of "Shopping in Dubai" a pleasurable one. This scheme binds all participating businesses to a common code of business ethics and core criteria for customer service excellence.

Objectives of DSES

  • To ensure customer's confidence through high ethical behaviour.
  • To assist businesses through identify areas for improvement in customer service.
  • To introduce best management practices & to enhance productivity and business efficiency.
  • To encourage, recognise, reward and unite businesses that support Dubai's drive for quality.
  • To promote businesses that strive for an ever-increasing quality standard in customer service.
  • To secure a high reputation for Dubai at both national and international levels.

EBM is associated with DSES for long, in the following ways:

  • Working with DSES authorities to setup/refine the Awards Criteria
  • Training DSES Applicants/Members to meet the Business Ethics/Service Excellence Criteria
  • Training DSES Mystery Shoppers
  • Consultancy to Enable DSES Applicant/Member Organisation to meet the Standards/Criteria for the Membership/Awards as under:
    • Gap Analysis between an Organisation’s prevailing vs required Service Excellence Standards
    • Integrated Consulting Programs to bridge the Gaps and achieve required Service Excellence Standards, including the following:
      • Consulting
      • Training & Development
      • Management Workshops
      • Surveys & Analysis
      • Benchmarking
    • Pre-Assessments for Awards to ensure preparedness
    • Management Consulting to sustain the Service Excellence Standards

For more details about DSES visit official website:

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