Business Excellence Awards & Standards

Emirates Business Management International Consultants have been actively engaged with various Business Excellence Awards, in full support and partnership with the Government and Business Community, to initiate, promote and sustain Business Excellence in the region.

EBM is mainly engaged with the following Business Excellence Awards & Standards:

Dubai Service Excellence Scheme (DSES) Award

To promote, recognize and reward Excellence in the Customer Service Standards, the Department of Economic Development, Dubai, established Dubai Service Excellence Scheme (DSES) in the Year 2002.

The DSES is designed to gain customer's confidence and to make the experience of "Shopping in Dubai" a pleasurable one. This scheme binds all participating businesses to a common code of business ethics and core criteria for customer service excellence.

Objectives of DSES

  • To ensure customer's confidence through high ethical behaviour.
  • To assist businesses through identify areas for improvement in customer service.
  • To introduce best management practices & to enhance productivity and business efficiency.
  • To encourage, recognise, reward and unite businesses that support Dubai's drive for quality.
  • To promote businesses that strive for an ever-increasing quality standard in customer service.
  • To secure a high reputation for Dubai at both national and international levels.

EBM is associated with DSES for long, in the following ways:

  • Working with DSES authorities to setup/refine the Awards Criteria
  • Training DSES Applicants/Members to meet the Business Ethics/Service Excellence Criteria
  • Training DSES Mystery Shoppers
  • Consultancy to Enable DSES Applicant/Member Organisation to meet the Standards/Criteria for the Membership/Awards as under:
    • Gap Analysis between an Organisation’s prevailing vs required Service Excellence Standards
    • Integrated Consulting Programs to bridge the Gaps and achieve required Service Excellence Standards, including the following:
      • Consulting
      • Training & Development
      • Management Workshops
      • Surveys & Analysis
      • Benchmarking
    • Pre-Assessments for Awards to ensure preparedness
    • Management Consulting to sustain the Service Excellence Standards

For more details about DSES visit official website:
http://www.dubaided.ae/DSES/

Dubai Quality Award<br>(DQA)
The Dubai Quality Award (DQA), initiated in 1994 by Business Excellence Department of Govt. of Dubai, is based on the Excellence Model used by the European Foundation for Quality Management (EFQM). The latter has been successfully applied in European private and public sector organisations since 1992.

DQA framework, methodology and main criteria provides organisations with a tool to benchmark performance, document existing gaps, and improve the performance to meet those gaps to achieve the Business Excellence Standard needed to meet the criteria.

DQA applicants must focus on the business excellence improvement process and not only on winning the award, because the journey for excellence is even more valuable for organisations than the recognition for it.

EBM is closely associated with DQA for a decade, in the following ways:

  • Working with DQA authorities to setup/refine the Awards Criteria
  • Training DQA Awards Applicants to Prepare
  • Training DQA Awards Assessors for professional Assessment
  • Active Participation in DQA Awards Applicants’ Assessment
  • Consultancy to Enable DQA Applicant Organisation to meet the Standards/Criteria for the Awards as under:
    • Gap Analysis between an Organisation’s prevailing vs required Business Excellence Standards
    • Integrated Consulting Programs to bridge the Gaps and achieve required Business Excellence Standards, including the following:
      • Consulting
      • Training & Development
      • Management Workshops
      • Surveys & Analysis
      • Benchmarking
    • Pre-Assessments for Awards to ensure preparedness
    • Management Consulting to sustain the Business Excellence Standards

For more details about DQA visit official website:
http://www.dubaided.ae/DQA/

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