EBM has been providing professional services in the region and worldwide to thousands of clients in the past 25 years. The range of clientele of EBM includes Government/Semi-Government Organisations, Large Enterprises, Large Corporates, Small & Medium Enterprises (SMEs) and even Micro entities.
EBM continuously strives to achieve high-level of satisfaction for its clientele, which is proved by the fact that most of the business of EBM is generated from the referrals provided by the existing clients.
As a Company advising on business excellence, including for Service Excellence and Customer Satisfaction, we understand the importance of the same and hence incorporate the Best Practices in the field.
The service-cycle with each of our clients is as under:
Pre-Engagement Meetings: EBM focuses on understanding and listing the requirements of the Client
Engagement Proposals & Approvals: Based on Pre-Engagement Meetings, EBM submits a detailed proposal, clearly listing all the terms, and gets the approval of the Client
Engagement Execution: Based on the terms of Engagement Proposals, EBM delivers the Services agreed in the approved Proposals
Post-Engagement Services: Even after completion of the agreed Services, EBM engages with the Client for any further assistance needed or any value-added services are required, to maximize the benefits of the services
Some of the clients who benefitted from EBM’s Services are as under: